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For more Info, call us at 781-871-1040

Comfort. Care. Compassion.


FAQs

To learn more about how NVNA Works can help you, please contact
Christine McDonough at (781) 871-1040 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Who is best served by NVNA WORKS?

Elders and others with chronic and/or disabling conditions who need support to safely remain at home. Our clients are all ages, and range from people with chronic obstructive pulmonary disease (COPD), Alzheimer’s disease, congestive heart failure (CHF), cancer, or problems with impaired eyesight or hearing, memory loss, and difficulty bathing and dressing due to arthritis or other chronic illnesses and conditions. Many clients have more than one condition, which can make the simplest tasks of daily living difficult.

NVNA Works provides the support clients need to feel safe. We help with tasks that clients may no longer be able to do (e.g. housekeeping, laundry, cooking), enabling them to instead do the things they want to do—spending time with friends and family, reading a good book, or enjoying other recreational activities. Mindful that many family caregivers are sandwiched between caring for parents and caring for children, we also provide caregiver support and respite so they can tend to their own personal needs, often neglected while caring for another, or spend quality time with other family members or friends.

What services do you provide?

Private duty services cover a range of needs, including, but not limited to:

Meal Preparation
Medication reminders
Light housekeeping
Shopping
Laundry
Transportation
Companionship
Personal care assistance (bathing, dressing, personal needs, etc.)
Private Nursing
Private Physical Therapy
Private Occupational Therapy
Geriatric Care Management
Our help is available from two hours a day to 24 hours a day...however and
whenever you need it.

How can I afford private home care?

We understand that many people worry about the cost of long term care. So, we provide only the help that you need. While Medicare does not cover these costs, most long-term care insurance policies do. People use various financial resources to cover the cost of private care, including personal savings and income, home equity, and the offer of family financial help. Some people qualify for community programs that may pay for some or all of the care, either through state Medicaid programs or the Veterans Administration. Our professional long term care planners can help sort out the best option for you.

Is home care a feasible alternative to nursing home care?

Many home care clients receive 24-hour care from qualified caregivers who work in shifts (by the hour) or as live-ins (one aide staying all day and overnight). Home care is usually less expensive than the nursing home. And for clients receiving care at home 24 hours a day, 7 days a week, NVNA Works’ caregiver ratio is 1 client-to- 1 caregiver (instead of 15:1 in most nursing homes), making home care far higher in quality and client satisfaction.

How much do services cost?

NVNA Works’ care plans are customized to each client’s individual needs and means. Exact cost is determined by the number of hours of care and the type of care you receive, such as non-medical companion and homemaker services, hands-on personal care, live-in help, etc. Our services may be billed by the hour or by the shift, depending on the best and most affordable arrangements for the client and his or her family. A Rate Sheet is provided prior to the initiation of services, and rates are never increased without ample notice. Most important, NVNA Works also offers a long-term care planning service that helps clients determine if there are other pay sources, perhaps from a state or federal program that can offset the cost of care.

Do I need a doctor’s order for care?

No, there is no pre-authorization, certification, pre-qualification, prescription or physician’s order required. Services begin and end when the client decides, and the level of care is up to the client to determine in collaboration with NVNA Works. Billing assistance is offered, as with long term care insurance, and we can help with coordination and submission of claims documentation and reimbursement advocacy.

Will the same caregiver come each time?

We know how important the relationship with your caregiver is so, after matching the best caregiver to each client, we always aim to keep the same caregiver with a client as long as the client is satisfied. NVNA Works offers clients the choice of days and times to receive care, and depending on that choice, it may become necessary to schedule more than one caregiver. We will do all we can to keep the same team in place, coming in week after week, as long as you are satisfied with the arrangements. All scheduling arrangements are made with the involvement of the client.

Do I pay the caregivers myself?

No. You or your authorized representative will receive an invoice for the care we provide. Because all NVNA Works caregivers are employees of the company, you will not have to pay them directly, nor will you be asked to pay any additional fees.

Are your services covered by health insurance (ommercial Insurance;
Medicare)?

Most health insurance policies, including Medicare, do not pay for this type of hourly companion and personal care service. However, often long-term care insurance and worker’s compensation policies will reimburse for these kinds of services. Our long term care planning professionals can help you determine how best to use your own resources, be it savings, income, reverse mortgages, and/or community programs for which you might qualify (and are often used to pay for home care). Our professional long term care planners can help sort out the best option for you, and will help you and your family through every step of the often confusing process. We will provide the documentation your insurance company requests.

Can NVNA Works help monitor my medications?

Yes. We help clients by reminding them to take their medications, reporting side effects, and helping with pre-filled medication packages. While our caregivers cannot administer medications, they can assist clients by instructing and reminding them how to take their own medication in a timely and accurate fashion. A qualified nurse may also be part of the team to prefill medications and monitor their effectiveness and side effects.

Will I be able to choose who comes to my home?

Yes. We match the right caregiver(s) with each client to the client’s satisfaction. And we will accommodate any request for a change as best we possibly can. We encourage your participation in this decision-making process. If a change needs to be made, we will handle the scheduling, the coordination and the phone calls.

If I want to discontinue, must I keep the service?

No. You are not bound to a long-term contract, and have the right to cancel at any time. Any credit will be refunded promptly. NVNA Works does not require you to continue with services if you choose not to.

How long have you been providing services?

NVNA Works and its affiliate Norwell Visiting Nurse Association and Hospice have been providing home care services since 1920.

Are your caregivers bonded & insured?

Yes. Every NVNA Works caregiver is an employee of our agency. We perform a criminal history background check on all caregivers. They are all covered with general liability insurance and worker’s compensation insurance.

How is my privacy maintained?

NVNA Works does not sell information to any 3rd party or affiliate. Your information is kept strictly confidential. Only NVNA Works personnel and caregivers directly involved with your care have access to your information. All relevant federal and state guidelines relevant to the privacy of personal and healthcare information are followed. This begins on the first day of care. The service agreement clarifies any restrictions on the use of your information. Unauthorized family members will not have access without the client’s or legally authorized representative’s formal consent.

How do services get started?

We start services with an initial visit, often with a client and his or her family. Services will generally begin within a few days after that, but sometimes can start the same day. We will discuss the care needs in this visit and develop an appropriate care plan. We will then match you with the right caregiver. Each client receives an individualized plan of care. We can answer any and all questions you may have during this initial visit. To start with our in-home care services, we arrange a time to visit with the family, responsible party, and/or client to fully discuss the care situation. At that time, we decide, with you or the family, the most appropriate care services that are needed, and match you with the right caregiver.

What if I wish to change my services?

We offer flexible service schedules. We know how things can quickly change, and we can modify schedules with little advance notice. We can set up care within a few days, and do not hold clients to a fixed period of services.

Can my family verify that the work was completed?

Yes. The NVNA Works system enables families to view their loved one’s schedule online at all times as well as receive notes and/or updates.

What if I live out of state and need to set up services for my parents?

No problem; we deal with several out of state relatives who are arranging care for a loved one here on the South Shore. Again, we can be reached by phone or email and are happy to discuss your situation and needs.

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